![]() If you are connected via a business network, ask your IT department or internet service provider (home connection) whether something might be preventing Waves Central from connecting to our servers and writing the required information.Under Proxies, make sure nothing is checked in the list. Mac: Go to the System Preferences > Network > Advanced > Proxies tab.On the Connections tab, click the LAN Settings button and uncheck Use proxy server for your LAN. Windows: Go to Control Panel > Internet Options.If you are connected to the internet via proxy, temporarily disable it.If they aren’t, set them correctly and then re-launch Waves Central. Make sure the system Time and Date are correct.Restart your computer to apply this change.If you're prompted for an administrator password or confirmation, type the password or provide confirmation. Move the slider to the Never notify position, and click OK.Press the, type UAC and click Change User Account Control settings.Windows users: Set User Account Control Settings to “Never Notify”:.Access Waves Central's ' Settings' page and run the ' Fix permissions and ownership' process.General Waves Central Troubleshooting Tips: If you do not, or if the issue persists, create a new Administrator user account.Verify that you have Administrator privileges on your operating system.In Windows: Right-click Waves Central, and choose ‘Run as Administrator.’.Close all currently running programs/applications except for Waves Central.Mac: After clicking ‘Install’, enter your Mac’s Username and Password when prompted, then click OK.Windows: After clicking ‘Install’, click Yes when prompted by a message that reads ‘Do you want to allow this app to make changes to your device?’.Ensure you have granted Waves Central permission to run its processes:.If you are prompted with a ‘Waves Central wants to make changes’ message, please allow this by clicking ‘Yes’ in Windows or by typing your Mac’s System User and Password in order to grant proper permissions. This is often displayed when Waves Central encounters a permission issue when trying to read or write a file to or from your drive: Installation failed – The user hasn’t granted permission Set the location to: Applications > Waves > Data > Instrument Data. ![]() Access Waves Central’s Settings tab, then press Change next to ‘Sample libraries data folder.This error may also occur if the sample library location is not accessible to Waves Central.A list of such apps can be found in General Troubleshooting Tip #6 at the bottom of this page. If you are using any firewall, antivirus protection software or browser add-ons, add an exception for Waves Central in the software’s settings, or temporarily disable these software programs and add-ons one by one to eliminate the possibility that Waves Central has been blocked by such programs.In case Internet connection is available but the issue persists, please try replacing Network (Ethernet) cable/s or connect to a different Wi-Fi Network.Access Waves Central’s Settings tab, then press Clear next to ‘Clear Central cache.’.If the issue persists, move on to the next step. Try each of the following steps, one at a time, then try to install again. ![]() This error is displayed when Waves Central is unable to access our servers to download files, or is having an issue synchronizing with our servers. Installation failed – Please check your internet connection
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